Shipping

All orders are shipped with UPS Ground shipping from Florida. Shipping times are typically 3 – 5 business days depending on the destination. Most items available on the website are available to ship the day after purchase. Made-to-order items typically ship within 5 – 6 weeks.

Returns

If you are not 100% thrilled with your purchase, we will gladly accept returns within 30 days of delivery.

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately 2-3 weeks, depending on your method of return.

All returns must be received new, unused, have all tags still attached and include the original packaging. ChichiLuna will not accept returns that are without tags, damaged, used and/or altered.

A return label will be included in your shipment. For any questions about returns, contact info@chichiluna.com.

Special Custom Orders

These items are not returnable.